¿Qué sitio web quieres chinificar?

Díganos su nombre.

¿Qué es lo que mejor describe la función de su empresa?

¿Cuál es su dirección de correo electrónico del trabajo?

¿Tiene un código de descuento?

Al hacer clic en "Comenzar", también acepto las de Chinafy & Política de privacidad.

Comenzar

Gracias por ponerte en contacto con nosotros.

Uno de nuestros expertos en Chinafy se pondrá en contacto contigo por correo electrónico en las próximas 24 horas con

1 - Resultados previstos después de Chinafy

2 - Su plan personalizado

3 - Próximos pasos.

P.D. Asegúrese de revisar su bandeja de entrada de promociones por si nuestro mensaje aterriza allí.

No dude en consultar nuestros casos prácticos o blog mientras tanto.

[[embed: formulario de inicio tipo popup]]

Este sitio utiliza cookies

Utilizamos cookies para mejorar su experiencia de navegación, analizar el tráfico del sitio y ofrecer experiencias personalizadas. Si continúa navegando o cierra este banner, acepta el uso que hacemos de las cookies. Más información sobre el uso de cookies aquí.

Support

Welcome to Chinafy Support Common Support FAQs Issue Severity Levels Plan Support Levels Onboarding Support Levels

Onboarding Support Levels

Plan Type

Starter

Pro+

Enterprise

Includes

Email Support

Access to Knowledge Base

Everything in Starter, plus

Slack (optional as an add-on)

Everything in Pro+, plus

Named Account Manager

Named Technical Accounts Manager

Dedicated Slack Channel (optional)

Availability

10am-7pm HKT, Mon-Friday (except public holidays)

24/7

Response time will vary based on Issue Severity Levels

Average Response Time

< 24 business hours

< 12 hours

< 2 hours

Guaranteed Response Time

x

24 hours

12 hours

SLA Thresholds

Uptime Percentage

99%

99.95%

99.99%

Downtime

~43 minutes

~22-23 minutes

~4-5 minutes

Service Credits

5x SLA

15x SLA

25x SLA

Onboarding process

Every Chinafy website requires an initial evaluation, set-up phase, then ongoing support. However, the various plans differ in terms of processes included given the level of resources required. More on the Chinafy onboarding process below.

Pro+:

1) Site is evaluated and plan is generated

2) Introductory call with stakeholders

3) Subscribe via Stripe. Invoicing is an option for annual or multi-year users.

4) Contracts are standard as shared Chinafy’s Legal Hub online

5) Chinafy configures the website/web app

6) Chinafy shares Go Live Instructions & 1x Go Live call is coordinated with the IT team.

7) Ongoing support via Pro+ Plan levels

Custom contracts or processes are not included or supported in this tier. The standard configuration time is 1.5-2 weeks.

Enterprise

1) Site is evaluated

2) Introductory call with various stakeholders.

3) Vendor onboarding and procurement process, as needed. For example, vendor onboarding forms, security questionnaires, purchase order generation and more.

4) An Enterprise Order is generated with terms of service and other legal documents. Discussion or requested variations on our standard Legal documents & contract terms, if any, are made through email or calls if needed.

5) Enterprise Order is signed by both parties

6) Payment is processed

7) Chinafy configures the website/web app

8) Go Live calls and onboarding support as needed

9) Website goes live.

10) Ongoing support as per Enterprise levels

Enterprise (Custom)

Please enquire for more information and share a bit more context on your specific case.